Frequently Asked Questions

Car Pros Northshore is at 1144 Business 190, Covington, LA 70433, on the Northshore. We regularly serve shoppers from Covington, Mandeville, Madisonville, Slidell, Hammond, Abita Springs, Folsom, and the greater New Orleans Northshore area.

Monday - Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 3:00 PM

Sunday: Closed

Walk-ins are welcome during business hours. If you want a specific vehicle pulled up or a test drive ready, call or use the site to schedule. That way we can have the car, keys, and a team member waiting.

Bring a valid driver’s license, proof of insurance, proof of income (recent pay stubs or bank statements), proof of residence, and your down payment if you have one. If you have a trade, bring the title if it is paid off, or your loan information if you still owe on it. If you are not sure what you need, call us and we will walk you through it.

We specialize in quality used and late-model pre-owned vehicles - cars, SUVs, trucks, and work vans - at a range of prices.

We hand-pick inventory from auctions and private sellers. We look for vehicles that are useful to local drivers and that lenders are comfortable financing. A car a bank likes to fund is often easier to approve and can mean a more realistic payment.

Yes. Ask us for the available history on any unit you are considering. We want you to know what you are buying before you commit.

Listed internet prices are vehicle prices. Louisiana sales tax, title, license, and any documented dealer fees are extra. Ask for a full out-the-door number on the vehicle you want so there are no surprises.

Yes. Call or message us with the stock number. We can hold a vehicle for a short window, send more photos, or do a walk-around if you cannot get to Covington right away.

We work with customers in a variety of credit situations, including challenged credit, limited credit, first-time buyers, and people rebuilding after collections, repossession, or other issues. Approval depends on the full picture - credit, income, down payment, and the vehicle - not one score alone. Filling out our application is the fastest way to see what is possible.

Banks do not only approve people. They approve cars. Lenders prefer vehicles they can value with confidence: clean titles, reasonable mileage, and prices that fit the market. That is why we are selective about what we stock. Putting a lender-friendly car in the deal can improve your chance of approval and help us push for terms that actually work for you - not just a “yes” on a vehicle that will cost more in rate, down payment, or repairs later.

A pre-qualification or application with us is how we work with our lenders. Credit pulls can affect your report; we will explain what to expect when you apply. Applying with us is not a commitment to buy.

It depends on the vehicle, your credit, and income. Some customers need little down. Others need more to get approved or to keep the payment comfortable. We will be direct about what helps your deal rather than promising a number we cannot deliver.

Yes. We regularly help first-time buyers. Bring proof of income and a licensed co-buyer if you have one. We will explain the process in plain language.

Apply online or in store and we typically follow up the same business day, often sooner. If you apply after hours or on Sunday, we will reach out when we reopen.

We work with a range of lenders so we can shop your deal instead of forcing you into one option. Ask us who we are submitting to on your application.

Yes. We will inspect your vehicle and make an offer. You can use the value toward your next car, even if you still owe on the trade.

That happens. Sometimes the difference can be handled in the new deal; sometimes it cannot. We will show you the numbers before you decide. We would rather be honest than stretch a deal that puts you upside down.

Use the Value Your Trade form on the website, or send us year, make, model, mileage, condition, and photos. A final number usually requires seeing the vehicle in person.

Of course. Bring your license. We will take a short drive with you so you can see how the car feels on the road.

No. We will answer questions, go over history and payments, and give you time to decide. Many customers do buy the same day because they are ready - not because we rush them.

If financing is already in motion and we have your documents, many deals are finished in a single visit. More involved credit situations can take longer. We will set expectations up front.

Coverage varies by vehicle. Some units may still have factory coverage. Extended service contracts may be available. We will tell you what is included, what is optional, and what it costs so you can decide.

Call us. We would rather hear from you than have you stuck. Bring your paperwork and we will help you understand next steps, whether that is a warranty item or a question about your loan.

In many cases, yes - especially for local Northshore customers. Ask when you are writing the deal.